Shipping policy

 

SHIPPINGS

All orders are shipped from Madrid, Spain. We always try to be as efficient as possible when shipping your order. We try to ship orders within one working day. Once your order is shipped, you'll receive an email with the tracking number of your order.

Your order will be delivered to the delivery address you specify when placing your order.

  • Allow 2-3 business days for deliveries within Spain
  • Allow 5-7 business days for European deliveries
  • Allow 10-15 business days for the Rest of the World 

    Shipping is free on orders over €70 to the Peninsula and the Balearic Islands, choosing standard shipping method. Prices include EU VAT but exclude delivery costs, which will be automatically added (at the cost shown) to the total amount due when you view the items in your shopping basket, and have selected your chosen different delivery method.

    Please be aware that customers outside of the European Union may incur additional customs duties or taxes or other customs requirements. Any such customs duties or taxes may be significant and so please ensure you confirm the position before placing your order. We are not responsible for any such customs duties, taxes or requirements, nor are we responsible for any parcels returned for unpaid customs duties or taxes or non-compliance, and we will not issue refunds under these circumstances. 

    *Shipping costs will not be refunded in case of return.

    If You can’t find your Country in our shipping list is because, unfortunately, we can’t ship the item to your location at this moment, sorry! We’re working hard to solve this issue though, so check back soon to see if we added more locations.